[ad_1]
Apple TV suffered a serious outage on Saturday evening that prevented shoppers from watching programming on Apple gadgets. Particularly, the Apple TV outage resulted in MLS Season Pass being down for about two hours on an enormous evening for MLS followers.
The timing couldn’t be any worse. Viewers on Apple gadgets missed everything of the primary half between Portland Timbers in opposition to Seattle Sounders. Along with lacking most of that sport, viewers additionally missed the primary half of San Jose in opposition to Kansas Metropolis.
With Apple streaming 100% of MLS video games for the following 10 years, and studies of gradual adoption of MLS Season Go, MLS and Apple don’t want embarrassing tech points getting in the best way of followers watching video games.
Timeline of Apple TV outage
The offender for the downtime wasn’t simply the Apple TV app. In truth, all Apple providers had been down together with Apple Music, Apple iCloud, App Retailer, Apple TV+ and iTunes.
Experiences began coming in that the Apple TV app was not working round 9:40PM ET. Downdetector continued reporting that all the Apple providers had been down till round 11:20PM ET.
The Apple TV downtime coincided with viewers lacking Alexi Lalas’ , so at the very least there was a ray of sunshine.
Our Choose:Contains: Each common season sport, MLS Cup Playoffs, Leagues Cup, & Extra |
|
No communication with subscribers is unacceptable
So when Apple has a serious outage like this, it’s crucial that the league and Apple talk with MLS Season Go subscribers to allow them to know what’s happening.
Nevertheless, each MLS and Apple had been silent on the problem. Neither of them communicated the problem on their web sites nor social media channels. In consequence, viewers had been left utterly at the hours of darkness.
Among the pissed off subscribers turned to social media to attempt to discover solutions. Solely then did a minority of them uncover that there was a workaround to repair the problem. Customers might merely bypass the Apple TV app by logging in by means of a Google Chrome browser to look at the protection on television.apple.com.
The truth that this wasn’t communicated by means of the official MLS and Apple social media channels is unacceptable. Clients who paid $99 per season (or $14.99 per thirty days) for MLS Season Go deserve higher.
[ad_2]
Source link
