Saturday’s struggle between Gervonta Davis and Ryan Garcia was so huge that the DAZN PPV stream didn’t work for a lot of and charged these clients as much as 9 occasions for the occasion.
DAZN is having a tough few days as not solely did one in all their most recognizable fighters (Ryan Garcia) take a loss, however the stream didn’t work for a lot of DAZN subscribers who wished to benefit from the 60-dollar price ticket versus paying $84.99 on Showtime or PPV.com. The problem was irritating, and DAZN tweeted a message acknowledging the issue and stated they have been engaged on it. At a later level, DAZN even advised that the problem was resolved, however some subscribers have been nonetheless posting on Twitter that they couldn’t entry the stream.
#DAZNREFUND must occur. Loads of folks I do know additionally bumped into the identical concern of not having the ability to see #DavisGarcia whereas additionally being charged 6 occasions. It is a big drawback particularly proper earlier than #CaneloRyder . They might be compelled to take it off PPV and make it common DAZN
— Abraham Gonzalez (@abeG718) April 25, 2023
If that wasn’t a problem sufficient, those that submitted a bother ticket via DAZN’s digital assistant have been informed they might obtain a solution inside 24 hours, which has not occurred. DAZN doesn’t have anybody you possibly can converse to, and their dwell chat regularly mentions that nobody is accessible to assist presently.
Right here lies the problem. For people who don’t know, when DAZN began again in 2016, they offered everybody on the enterprise mannequin that “PPV is useless” whereas additionally saying that they might placed on one of the best fights for the low worth of $9.99 a month. DAZN created a industrial that made its approach round social media, basically burying the PPV mannequin.
https://www.youtube.com/watch?v=4Uh9f6_CBbs
As DAZN began their spending spree of signing fighters and paying them above market worth, DAZN was compelled to extend the month-to-month subscription to $19.99 a month or $99.00 a 12 months to maintain the doorways open so to talk. Even then, the legacy subscribers have been allowed to maintain the identical price so long as they didn’t cancel their subscription, which solely lasted lower than a 12 months earlier than everybody paid the identical.
Then years later, after the contracts of these initially signed throughout its inception ran out or have been purchased out, DAZN backtracked and began to do PPV occasions on their platform on prime of the subscription, following a mannequin that ESPN+, FITE Television, and extra use. It was a tough capsule to swallow, however followers did it as they produced good fights that may quiet any complaining about placing on a PPV. In February, DAZN despatched a press launch, and the brand new costs elevated once more. “What’s the new pricing proposition? From 16-Feb new subscribers within the US can be charged $24.99 a month or $224.99 for a whole 12 months, or you possibly can signal as much as DAZN’s new 12-monthly plan for $19.99 a month, equating to a decrease yearly whole of $239.88 (from DAZN.com).”
Will DAZN reply to the general public demand for solutions?
The irony is that through the negotiations for Davis vs. Garcia, the sticking level was the networks and who would host the occasion. For some time, DAZN was adamant that it needs to be them, however in the end, they agreed that Showtime would take the lead, however DAZN may broadcast it as a PPV on their platform as properly. On the night time of the struggle, as this occurred to me as properly, when buying the PPV, the display stated thanks for the acquisition, however when clicking on the picture to begin the stream, it might return to the unique display asking when you wished to renew the occasion. The struggle was such a giant occasion that DAZN’s system couldn’t deal with the amount. They weren’t as ready as they need to have been for one in all boxing’s greatest nights.
Will this PPV be affected by DAZN’s current points?
This concern was unique to DAZN USA, and people residing throughout the pond who may view it on Sky had no issues. Many subscribers submitted their assist tickets on Sunday, and as we strategy the 72-hour mark tomorrow morning, there’s nonetheless no reply from DAZN. It’s in all probability why they obtained a D- score from the Better Business Bureau organization. DAZN has a major drawback on its palms.
That is from my precise DAZN account.
With Canelo Alvarez vs. John Ryder PPV solely 11 days away, this will dramatically have an effect on the buys for that occasion, particularly if the subscribers don’t have the arrogance that DAZN is not going to solely have a great stream however that they gained’t be charged as much as 9 occasions for a similar occasion after hitting the button solely as soon as. DAZN, get your home so as. I’m not a PBC or Showtime secret agent trying to expose DAZN. I’m only a subscriber like everybody else who didn’t get what they paid for and was charged a number of occasions for it too.
(The CEO of DAZN, Joe Markowski, was quote tweeted in my authentic put up and allowed a possibility to reply questions surrounding the scenario. If a response is given, the story will then be up to date.)
You possibly can comply with Abe on Twitter & Instagram @abeg718 and subscribe to “The Boxing Rush Hour Show” podcast on all streaming platforms.
